(CNN) — It’s not the kind of view you want from the window seat: a damaged wing flap with a handwritten note on it saying “we know about this,” with an arrow pointing to the area in question.
That’s what one passenger on a July 28 Alaska Airlines flight saw, snapping a photo of the rather unorthodox note that generated criticism on social media.
On Tuesday, Alaska Airlines said that a section of the Boeing 737’s wing flap had been repaired prior to the flight according to FAA standards and was safe to fly.
“And before every flight, pilots do a walk around the plane and they kept seeing the section repair and pointing it out, and kept filing a report saying you need to fix it,” said airline spokesman Paul McElroy.
Maintenance workers wrote the note to head off further reports, which was “not the best approach,” McElroy said. “It is not the best way to report an issue, and we have since removed the writing and the flap will go in for a total repair in October.”
He reiterated that the repair the note referenced was fully authorized by aviation regulators.