ST. LOUIS, MO (KTVI) - American Airlines is dealing with frustrated customers tonight after a shutdown in their reservations system caused many flights to be delayed and cancelled. As of 6pm there are at least 20 fights cancelled and delayed at Lambert due to that computer glitch. According to the airline the problem is resolved, however delays and cancellations are still expected.
There have been reports running all day across the country that all mainline departures were grounded until American was able to fix the problem related to their reservation system. The company says they are working to resolve the issue. FOX 2 spoke to passengers waiting in long lines who say they`re taking it all in stride.
There are at least 3,500 flights that take off on American daily. The company says it will make adjustments to schedules at no cost and if travelers can`t make adjustments refunds will be issued.
The airline also wants to make it clear that Monday's delays had nothing to do with the tragedy in Boston.