Man Says He’s Banned From Walmart For Life

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

QUEEN CREEK, AZ (KNXV) — Walmart is speaking out after a Valley man said he found out the hard way just how to get banned from their stores for life.

Joe Cantrell loves to ad match.

He goes through circulars to find the biggest discounts, and then goes to Walmart.

According to the company’s website, they match the lowest advertised price on identical products, but when Joe tried doing that last week, the unthinkable happened.

What started as a trip to a San Tan Valley Walmart to get ornaments for his family’s Christmas tree, turned into the biggest nightmare of Joe’s life.

“I was handcuffed, humiliated and embarrassed in front of everybody at Walmart,” Joe remembers.

Walmart sent ABC15 the following statement Tuesday:

“We make every effort to make sure our customers have a good experience in our stores. As in previous situations, we attempted to work with this customer. However, in this situation, the associate felt unsafe and so we contacted local law enforcement. We are continuing to cooperate with law enforcement on their investigation.”

But according to Joe, there’s a chance he just may be the most loyal Walmart shopper you’ve ever met.

Joe told us he visits the mega-retailer at least twice a day — once in the morning with his grandmother, and then again in the evening.

“I just love Walmart and that’s why I go,” he laughs.

Because to Joe, every little dollar counts.

“Sorry I get a little emotional about this because I’m disabled,” he said.

After eight years in the ring as a professional wrestler and lots of injuries, “I can’t do what I used to do for a living anymore,” he said.

So four months ago, he started ad matching. But last week when a Walmart employee told him it wasn’t allowed, Joe complained to management.

“When I left, he turned around and called the Pinal County Sheriff’s Office and said he felt intimidated and threatened. I was upset but never once did I say anything to the gentleman,” Joe said of the incident.

He said when he went back to Walmart four days later, three deputies handcuffed him, gave him a court summons and a notice banning him from any Walmart in the world for life.

“I felt shamed. I felt like I was the bad guy. And I know I’m not a bad guy,” he said.

The deputies apparently agreed. Joe said when they realized the nature of the complaint, they let him go.

“They saw a grown man cry like a baby,” Joe said. “Probably because I knew I would be able to go home to my family and finish that Christmas tree.”

Joe wasn’t arrested, but he said he’s facing charges of threatening, intimidation and disorderly conduct. He has no attorney and he’s still banned from Walmart for life.

Joe said he if knew ad matching was going to cause this, he just would have paid the extra money.


  • Cat

    I would love to hear the empolyes side of the story. I know Walmart is a crappy place to work for, but come on. He probally goes in there. Demands piece adjustments, and returns the products he gets adjustments on. I’ve felt with type of stuff before. Banning him maybe to far, but it’s wallmart’s call.

  • naomi

    people need to wake up,walmarts not the only store in town,the add mach i have don,and seen other people do it in front of me with out an add,walmart back in the day was 100% usa,they dont have to care any more its just so big now its like mcdonalds they dont care these places know you are going to come back,and we do so why should they care about your dollar if we all stopped going their things would change,black friday,gray thanksgiving or what ever you want to call it they had left overs,and instead of selling them left overs for the price they where on those days they jacked the price back up and put them right back on their shelves,i hate going their,kmart is a little more of a drive and they need help to stay in business go their,walmarts also for the chip,its a knew chip that they put in you no more money needed this is bad,this chip no one will be able to buy or sell with out it,bad walmart

  • Savemoney livebetter

    I stopped going to Walmart years ago when they had the price guarantee. You know, if the price wasn’t right, you got the item for free. I took pictures of each products shelf pricing the last time I went as I put items in my cart because I was overcharged before for things. $.20 here…$.50 there, checked the receipt after I left and was fed up. So the last time I went in to get a few items and 3 of 7 had the wrong price ring up. They had to give it to me for free per their then policy. The manager went off on me. I just stood there with a smile as he applied the credits, never said a thing but thank you and never returned. I would rather drive 5 miles extra to avoid them. It actually made me start to shop locally more. Plus, with all the TIF’s they are given to come into a neighborhood and destroy the local businesses has gone on long enough.

  • Myron

    I guess it’s amazing to me that Fox2 thinks this had any relevance on a St Louis news site. There’s nothing of note happening locally that we have to read this drivel?


    I was curious if you ever considered changing the structure of your
    site? Its very well written; I love what youve got to say.
    But maybe you could a little more in the way of content so people
    could connect with it better. Youve got an awful lot of text for
    only having one or two pictures. Maybe you could space it out better?

Comments are closed.