Spirit of St. Louis – Pick Your Charity, Pick Your Car

Man wants A/C company to reimburse after bad installation

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

ST. CHARLES, MO (KTVI)-- Long hot summer days can be miserable when your air conditioner goes out.   It happened to a St. Charles man after he had a new unit installed.

Homeowner Shawn Dawson says the heat was uncomfortable.  "It was pretty hot in there.  It was like 90 degree weather so it was pretty hot when the AC wasn`t working," he stated.

So Shawn hired an Arnold Heating and Cooling contractor to install a new one at a cost of $2,100.  It cooled for a couple of hours but didn't seem to hold the coolant according to Shawn.  "So I called him back and he came out like five more times and it still didn`t work after that," he said.

So he called a different company who came out and it`s been running fine ever since it was serviced by the second contractor.  He found a couple of leaks in the A Coil.  Shawn paid almost $300 to have that problem corrected.  Now he's asking to be reimbursed for that additional cost by the original contractor Froggy's Heating and Cooling. When I spoke with the folks at Froggy's they said they'd honor that request.  But they often see defective parts which are covered by a manufacturer warranty.  Shawn wonders why it wasn't detected sooner. "They used the bubble test and didn`t find any so.  After five times I think it should have been fixed," he said.

Air conditioners get a real work out.  So do some research when you need to hire someone for repairs.  Understand the equipment you're buying and how to contact the manufacturer.  Call us with your consumer issues.  The toll free number is 800-782-2222.  The line is open Monday through Thursday from 11am till 1pm.

4 comments

  • MADEMAN74

    THIS IS NUTT’N BUT A PUBLICITY STUNT. ….U CANNOT FIX AN A COIL LEAK…….BESIDES NO INSTALLATION IS 2,10O NT EVEN FOR A NEW INSTALLATION

  • Gary

    Sometimes you just get a bad piece of equipment. I can’t tell you how many times it’s happened to me! (Over a 20 year period) . after reading this article , I think that what should of been done is a different leak check method. A shot of nitrogen and a leak detector would of saved this contractor a lot of time and money though!
    I can also see that the guy that owns the trailer wanted some publicity!

  • TIREDOFGOVT

    Here Ive written Fox 2 several times about getting in a vehicle accident with a company that didn’t have insurance on the vehicle and the driver of said vehicle had a revoked license. And I am out almost 7 grand and no vehicle and this gets response before my situation.
    I can really see how they are concerned with people and my accident happened over a year ago. What a crock

Comments are closed.