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RushCard glitch has customers’ money stuck in Russell Simmons’ debit card service

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ST. LOUIS, MO (KTVI) - It’s been over a week since we were given assurances by RushCard that major technical problems were getting ironed out. Nine days later there have to be hundreds maybe thousands of cardholders who still can't get their money. The pre-paid debit card business owned by Russell Simmons continues to work through the maze.

Tempest Tuggle is a cardholder and she worries about losing her car because the payment is late.

“I could lose my car if I don’t pay my car note as soon as possible because the money that was on my RushCard is now gone.  It says zero balance.”

RushCard is supposed to have the problem solved according to a statement released by its Public Relations firm. The statement goes on to say consumers will receive a waiver for fees normally charged by the company. This would run from next month through the first couple of months of 2016.

Tempest says she is not impressed.

“Five dollars a month is what they charge or ten dollars a month per dollar transaction. If you don’t opt into the five dollars a month right. If you do that waiver for November 1st through March 31st that’s nothing but fifteen or twenty or twenty five dollars.”

Tempest says she has no food in her apartment. She travels for her job and must use her own money at the front end of the trips. When she heads out of town this week, she says she'll be broke.

“When I’m not in St. Louis, I have to feed myself in other cities and other states.”

According to the Office of the Comptroller of the Currency, its Customer Assistance Group will record your complaint concerning financial institutions. In the meantime, Tempest says she has to apply for a Payday loan. Something she really doesn't want to do.

“I have no choice. I don’t have any family here.  My father passed away and that was my support system.  So he’s no longer here.  And so it’s just me.”

If you're still locked out of your account, there's not a lot you can do to get it restored quickly, but remember the Office of the Comptroller of the Currency says if cardholders want to file a complaint, contact the Customer Assistance Group.

Customer Assistance Center Office Of The Comptroller Of The Currency:  1-800 613-6743