Mail problems for Marlborough woman with disability

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MARLBOROUGH, MO (KTVI) - Bettie Hartzell is hoping a problem with her mail is straightened out soon.  The 66-year-old Marlborough resident lives in an apartment complex with a mailbox near her 1st floor door.  The apartment complex installed the box because she is disabled, and cannot climb stairs to an upstairs mailbox associated with her address.

Hartzell says she’s given a doctor’s note to the U.S. Post Office in Afton explaining her situation, but still sees her mail periodically left in the upstairs box.  She also has a note posted on the upstairs box indicating her mail should be delivered downstairs.  She estimates mail lands in the box by her door 1-2 times week.

Hartzell says some of the mail she’s received late includes bills and condolence cards sent after her granddaughter died following a fight with cancer.

“Something has got to get done,” said Hartzell.

She believes letter carriers familiar with her situation get it right, but believes substitute carriers are not adequately informed about her situation.

The U.S. Post Office released the following statement:

The St. Louis Post Office regrets that Ms. Hartzell is experiencing delivery issues and apologizes for any inconvenience this has caused.  Now that her unique situation has been brought to the manager of the Affton Post Office, measures have been put in place to alert letter carriers who deliver to her apartment complex of her alternate mailbox location.