ST. LOUIS, MO. (KTVI) - Plans for kitchen and bath improvements create more grief than joy for a St. Charles County family. The couple called Contact 2 for help. Here`s Bonita Cornute with their story
Things started on a good note but quickly changed.
A large down payment was made. But the project never got off the ground.
The homeowners tell contact 2 they paid over eleven thousand dollars for a custom design makeover. That was in December 2011. But the contractor never showed up to do the work.
Which at that point my wife and I lost all confidence in their ability to do the work.
So they asked for a full refund. They got four thousand dollars back. But six months later they were still waiting for the remaining sixty seven hundred dollars.
They were looking for a reasonably priced cabinet and counter. Searching the web gave them images like these. They thought the local business would give them a better deal.
Unfortunately we didn`t do as much due diligence that we should have done, my trusting nature that people do what they say they`ll do, just didn`t come to fruition.
After i talked to the folks at cabinets & interiors, they apologized for the delay and the couple received a check for the remainder of their down payment.
I felt that he was putting me off. He was just giving excuses. He had no intention of paying that money back. That`s what I felt. And I was frankly offended by it.
And there's a lesson for others looking for kitchen and bath remodeling.
First of all don`t rely on your trust and instincts. You can be fooled.
If they give you names of people they`ve done work for, call them, maybe even visit a job site.
I'll repeat what the Better Business Bureau says is a good rule of thumb. Pay in thirds, a third down, a third midway through the project and third upon completion. And research the business before paying anything. Call us if you have a consumer issue. Volunteers take calls Monday through Thursday, between 11:00 am and 1:00 pm. The number is 800-782-2222.
For Contact 2 I’m Bonita Cornute.