ST. LOUIS, MO (KTVI) - Several St. Louis-area Target customers said they were confused and angry after hearing of a cyber-security investigation involving millions of payment card numbers.
Early Thursday morning, the company confirmed that about 40-million credit and debit cards that may have been hacked. The numbers may have been stolen between November 27 and December 15, 2013. The company also stated a software issue affected machines customers used to swipe their cards while paying for merchandise at U.S. stores. The problem did not affect those who shopped online or at Canadian stores. The company also said officials notified law enforcement as soon as the problem was discovered.
Customers Lisa Gerber said her life had been on hold for days. She said she only shops at three stores. Target seemed to be the only one having this problem. She visited the Cave Springs location on Saturday, December 14, 2013 and checked her bank statement the following Tuesday.
“I saw things from different places over in Europe. I don’t know anybody in Europeand I don’t shop online in Europe,” she said. “It’s taken my paycheck. It has halted my Christmas. I have no way to get any funds because it’s all locked up with my account until I get it all straightened out.”
In the company statement, Target Chief Executive Officer Gregg Steinhafel said, “Target’s first priority is preserving the trust of our guests and we have moved swiftly to address this issue, so guests can shop with confidence. We regret any inconvenience this may cause. We take this matter very seriously and are working with law enforcement to bring those responsible to justice.”
We also met with two other customers who happened to be overnight employees at the Brentwood, Missouri location. They said no one from management notified them of this problem.
The Secret Service is now investigating. More information is available at Target’s corporate website. Guests who suspect unauthorized activity should contact Target at: 866-852-8680.
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