Greyhound bus from St. Louis breaks down in southern Illinois

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ST. LOUIS, MO (KTVI)– Passengers on a Greyhound bus that left St. Louis a little after 6:30 Thursday night had a long, cold and frustrating night.

Passengers say the bus had no heat when it left St. Louis and eventually lost power near Carbondale.

After the bus broke down, passengers tried to find warmth in a gas station then a Walgreens before a motel opened its doors and let them sit in the lobby.

They waited nearly six hours for a replacement bus.

Passengers say getting answers from anyone was difficult.

The replacement bus from Nashville, Tennessee arrived around 4 Friday morning.

In a statement Friday, Greyhound apologized and said in part: “We did not intend for the relief bus to take as long as it did to arrive. We are glad the relief bus was able to get customers safely to their destinations this morning, but we are sorry it took so long to get them there.”