Photo booth operator hired for several weddings never showed up

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CHESTERFIELD, MO (KTVI)-- It adds a special touch to any event. But the photo booth operator hired for several weddings around town, never showed up.   The newlyweds are "focused" on warning others.  They're upset because a  lot of planning and money was devoted to this once in a lifetime event.  And the missing photo booths were intended to make people smile.

Matt and Laura Miller were married October 11, 2013.   They have great memories of their wedding day.  After months of planning, only one glitch, something Laura says she discovered when they arrived at the reception.  "I was like where`s the photo booth? And she said they never came," she stated.

The same thing happened to another bride. Her name is Laura Grace.  "We walked in. We were really excited. We started to tell our guests hi and we slowly started to look and realized he was nowhere to be found," she said.

Both women saw a Groupon ad for 'Foto Sailor.' But they didn`t pay through the website.  They contacted the owner directly and made their payment. They each have copies of a 'blank' contract.  Something that offers no place for the vendor to sign, committing to the service according to Laura Miller.  "It`s not something we sat down and signed together. He had just emailed it to me."

That could be a red flag.  Owner Jamie Forsyth hasn`t responded to our request for comment.  We went to an address in Arnold listed with the Better Business Bureau.   No one answered the door.  The phone number on the ad is disconnected.  That saddens Laura Grace.

"It`s supposed to be the most important day of your life. It was very disappointing.  A lot of our guests were disappointed," she said.

Photo booths are popular according to the owners of this reputable Chesterfield photo booth business.   Maggie Hase and Courtney Biggs own "2 Chics & a Photobooth".  They actually helped a bride who paid Foto Sailor according to Hase.  "A day before, their bridal planner called from Excellence Events and said the company had not shown, returned any phone calls.  That they were basically out of a photo booth the day before their wedding. Luckily we were available."

Courtney Biggs says memories are lost when people do business like Foto Sailor.  "We`re taking the pictures that are more of a fun picture. They`re just adding to those brides` day.  It`s adding the extra little pop of flavor but giving them a memory that they`re going to keep forever."

Be sure you check with the Better Business Bureau before you hire vendors for your wedding.  Make sure you get a signed contract and if at all possible pay for you services with a credit card.  Call us with your consumer concerns.  The toll free number is 800 782-2222 and the line is open Mon. through Thursday between 11am and 1pm.

6 comments

  • Katie

    My best friend had the same thing happen to her. This guy screwed them out of a lot of money and his mom is just as big of a joke as he is! She stood by and allowed him to scam people. In my opinion she is an accessory. There is no way that she had/has no idea what he is doing. Thank goodness they found out before the wedding so they could fix the problem, considering he was their photographer, photo booth and invitations. He still owes them a lot of money, hope u guys catch him!

  • Be informed

    Be careful of this company as well, Mandi Picture – Photobooths and Photography, Customized, the same people are running it, its just under a different name. They also run an organization called Homeless Revolution, be careful donating to this organization, since the people mentioned in this article are also the same people running this organization. I’m not saying that they will now rip you off, just be informed, and be careful. Do your investigating, and be confident with your choices.

  • Nevin Hilliard

    I’m a DJ in Ohio. You should always be informed and cautious when hiring a vendor. Any contract should have the client and vendor’s name/address/phone#, the venue’s name/address, it should have the time/date for the event, a setup time. It should have a place for the client to sign and date, and a place for the vendor to sign and date. I do not send my contracts signed, my client signs them and sends them back and then I sign both and send one back; If I don’t do the signing in person with my cleint.

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