ST. CHARLES, MO (KTVI)-- Long hot summer days can be miserable when your air conditioner goes out. It happened to a St. Charles man after he had a new unit installed.
Homeowner Shawn Dawson says the heat was uncomfortable. "It was pretty hot in there. It was like 90 degree weather so it was pretty hot when the AC wasn`t working," he stated.
So Shawn hired an Arnold Heating and Cooling contractor to install a new one at a cost of $2,100. It cooled for a couple of hours but didn't seem to hold the coolant according to Shawn. "So I called him back and he came out like five more times and it still didn`t work after that," he said.
So he called a different company who came out and it`s been running fine ever since it was serviced by the second contractor. He found a couple of leaks in the A Coil. Shawn paid almost $300 to have that problem corrected. Now he's asking to be reimbursed for that additional cost by the original contractor Froggy's Heating and Cooling. When I spoke with the folks at Froggy's they said they'd honor that request. But they often see defective parts which are covered by a manufacturer warranty. Shawn wonders why it wasn't detected sooner. "They used the bubble test and didn`t find any so. After five times I think it should have been fixed," he said.
Air conditioners get a real work out. So do some research when you need to hire someone for repairs. Understand the equipment you're buying and how to contact the manufacturer. Call us with your consumer issues. The toll free number is 800-782-2222. The line is open Monday through Thursday from 11am till 1pm.