SAN FRANCISCO, CA - A San Francisco man called Comcast to make a simple request. But, he hardly got a simple answer.
All Ryan Block wanted was to cancel his Comcast internet and cable subscription. But, the Comcast guy wasn't going to have it. Block said he switched providers, but he never expected it would be so tough.
Block, a tech journalist, recorded and posted the call. So far it has more than 2 million hits, and people can't believe what they hear.
"I don't see the need to get into it. If I want to cancel my service, I want to cancel my service. There's no need to debate anything." said Ryan Block.
The Comcast rep was persistent. "Why don't you want those services?"
"Because I'm not interested in your services any longer, can you." said Block.
"Okay. So you're not interested in the fastest internet in the country?" said the representative.
"Nope." said Block.
In a statement Comcast wrote:
"We are very embarrassed. The way in which our representative communicated with him is unacceptable."
So even after that 20 minute call. They finally heard what they wanted to hear. The Blocks still didn't trust their service was canceled. They decided to come to an office in person, just to make sure.
Block was expecting a personal call from Comcast executives, presumably an apology, hopefully it was a quick call.
Comcast says it will investigate and promises quick action.
Listen to the full call here: