Update - The family informs FOX 2 that they called three hours before game time.
ST. LOUIS, MO (KTVI) - The family of a disabled Dupo man is upset by the way they say he was treated by the St. Louis Cardinals.
The man is a paraplegic. He told FOX2 his step-father called three hours before a weekend game time to switch his tickets to disabled seating. The game was sold out and there were none available. When another family member called back they believe that person was treated rudely by a ticket seller on the phone. The two $70 tickets went unused.
Cardinal Ticket Director Joe Strohm said people with disabilities should call as soon as possible to let them know about the ticket switch. It's best to call at least the day before or even sooner and if not, the person needs to appear at the ballpark ticket office on the day of the game.
The Cardinals said they want to make things right and are offering the man two free tickets. The young man's step-father told FOX 2 that is not good enough and he is considering legal action. He said they've run into these problems before at other venues.
The team points out that during the construction of Busch Stadium, a representative from the disabled community consulted on the design of special seating. The Cardinals say there are more disabled seats than required by law.
The Cardinals also said last year they received an award from the disabled community in St. Louis.