FTC sues AT&T for throttling customers with “unlimited” data plans
NEW YORK (CNNMoney) — AT&T is back in the government’s crosshairs. The Federal Trade Commission announced a lawsuit Tuesday alleging that AT&T misled mobile customers with “unlimited” data plans, deliberately slowing their connection speeds in a practice known as throttling.
The FTC said AT&T “failed to adequately disclose” the fact that when unlimited customers reached a certain data limit in a billing cycle, it reduced their connection speeds by as much as 90%. As a result, the complaint alleged, many common smartphone applications — like web browsing, GPS navigation and streaming video — became “difficult or nearly impossible to use.”
The commission said AT&T received thousands of complaints about the program, and that the throttling affected at least 3.5 million unique customers.
“AT&T promised its customers ‘unlimited’ data, and in many instances, it has failed to deliver on that promise,” FTC chairwoman Edith Ramirez said.
AT&T called the allegations “baseless” and said it has been “completely transparent with customers since the very beginning.” The company pointed to a 2011 press release announcing the throttling policy, and said it had notified the roughly 3% of its customers who were affected via text message.
“It’s baffling as to why the FTC would choose to take this action against a company that, like all major wireless providers, manages its network resources to provide the best possible service to all customers,” AT&T said.
Earlier this year, regulators at the Federal Communications Commission criticized a plan by Verizon to throttle the connections of unlimited-data customers. In response, Verizon abandoned the plan.
Tuesday’s lawsuit comes just weeks after AT&T agreed to pay $105 million for “cramming” unauthorized charges on the monthly bills of its wireless customers. The charges — typically $9.99 per month — came from third-party services for things like trivia, horoscopes and love tips. AT&T was accused of keeping at least 35% of the fees, as well as obscuring the charges on bills and preventing customers from securing full refunds.
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