Homeowner fights to get working electric oven

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ST. LOUIS (KTVI) - A St. Louis couple bought a new oven over a month ago and they still can't use it. They tell Contact 2 they didn't get what they paid for.

Suzanne bell placed an on-line order for a wall oven from the Army and Air Force Exchange service.

Her old oven was gas. But a customer service rep told her she’d have to take an electric one.  That's all they had available. She agreed.

She then paid to have her kitchen wired for an electric appliance. But once it arrived she discovered the appliance did it doesn't get hot.