Bankruptcy frustrates consumer over ordering tablet for Christmas

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CADET, MO (KTVI) - Retailers are pleased with online sales this holiday season. But one family from Cadet, MO tells us the child's gift they purchased online may not arrive in time for Christmas.  The makers of a popular tablet for children filed Chapter 11 bankruptcy last week.  In a statement on its website, Fuhu, Inc, the company that produces the Nabi tablet announced it is reorganizing its finances.  Nabi tablets have been around for a couple of years but the manufacturer admits its facing money woes.

On December 7, 2015 Fuhu, Inc. announces its proposed sale. That came as a surprise to Karen Taylor who ordered one just five days earlier.  All that`s been sent so far is an order confirmation email according to Karen.  'It says it would be shipped in seven to ten business days, and never got anything.  never got anything else, saying it`s been shipped.'

Karen says that at one point she was on hold for three hours looking for answers then the call was disconnected.  So we called while the camera was rolling and got a recorded message saying the estimated wait time is over an hour.

Fuhu, Inc. and toymaker Mattel, Inc have laid out principal terms of an asset acquisition. A company spokesperson says, Mattel did make an offer to acquire the assets of Fuhu, the company that makes the Nabi tablet, as part of Fuhu's chapter 11 restructuring. This offer is subject to approval by the court, which will also accept competitive bids from other potential buyers.

Karen thinks product orders should be stopped during this process. 'It makes me very upset because like I said we bought it for a foster child because that`s what he said he wanted for Christmas.'

The tablet maker`s release says, Fuhu, Inc expects to be able to satisfy ongoing obligations to customers, vendors and employees pending the sale and ensure a bright future for the Nabi franchise.

Karen says she`s thinking about the kids.  'There`s going to be a lot of disappointed kids come Christmas.  Like I said I still haven`t gotten anything.  I should have got a ship date, confirmation that it was being shipped, something and I haven`t had anything.'

If you really want the Nabi tablet consider visiting local retailers where the tablet is sold.  We haven't gotten any guarantees the online order will go through.  Regardless, proceed with caution when ordering on line.