Major changes coming to Metro service in north St. Louis County

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ST. LOUIS, MO (KTVI) - Metro is doing a full court press to make sure hundreds of thousands of customers are not late for work or stranded. March 14th the transit agency introduces some big changes in the North County area.

About 50 bus routes will be affected when the new North County Transit Center opens in Ferguson. Metro is trying to educate everyone about the changes.

Not everyone has gotten the word, like customer James Wiggins. He said, “I use the bus every day and I was unaware of that.”

Carol Thompson rides metro. She said, “I don’t know a lot about it I haven’t had a chance to look so to see what was going on with it.”

Each week Metro buses carry 600,000 passengers. Many of them could be touched by the route changes. Metro says the system will become faster, more direct with better transfers and more destinations especially in North County which is its fastest growing market.

The agency is now in the middle of its biggest education program in more than five years. Operators are standing by ready to answer questions. Information is on the internet and Metro workers will be at different transit locations telling people how their travels will change.

The goal is to get everybody ready so things run smoothly March 14th. Metro spokesperson Patti Beck said, “Change is hard for some people. We want to make sure that everybody knows about the great changes coming so they’re prepared for it. Don’t say I didn’t know about this, you know my routes is no longer in service.”

She said it may turn out the new route may have a new name with faster service.

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