Jeweler claims it was wronged by computer in online review
KANSAS CITY, Mo. – A lawsuit making its way through federal court alleges that a Missouri jeweler was trashed online by a Kansas competitor who used a customer’s phone to write the bad review.
The Kansas City Star reports that Meierotto Jewelers, of Kansas City, Missouri, has sued Karats Jewelers, of Overland Park, Kansas, and its owner, Akshay Anand.
After a review described Meierotto’s as “pushy,” an employee reached out to the apparent poster. The woman said in a Facebook conversation that was submitted into evidence that she didn’t post the review but maybe someone else had. She said Anand walked away with her phone during a visit.
Anand said he was “flabbergasted” by the claim. He and his business filed a counterclaim Tuesday, alleging Karats also was wronged. Both sides are seeking damages.