Contact 2

The Contact 2 Call for Action team at Fox 2 News in St.Louis is the most experienced unit of its kind in the market. For nearly 40 years, consumers have trusted the Contact 2 team to advocate on their behalf. Consumer investigative reporter Mike Colombo leads a group of well-informed and dedicated volunteers who work hard to investigate, protect and advocate for local consumers. When people are having an issue they can’t resolve with a business, they rely on the Contact 2 team to broker a solution.

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Contact 2 has resolved consumer complaints totaling millions of dollars over the years. Those cases have not only brought peace of mind to the consumers who asked Contact 2 for help, but also shed light on allegations of deception and wrongdoing levied against businesses, contractors and government agencies.

Our team focuses on gathering the facts about what happened. The process involves seeking out both sides of the story. It’s not always what consumers want to hear, but we have an obligation to be fair to the entity accused of causing the problem. Working to clearly understand the details is an important part of the job. Sometimes these cases can be resolved quickly. Other times, Contact 2 will spend weeks or months getting to the bottom of the problem. We appreciate the patience of those who’ve asked us to help them.

While dealing with the complaints of individual consumers is a big part of the job for Contact 2, we’re also dedicated to informing consumers of the latest scams, rip-offs and fraud schemes. Technology has made it easier than ever for criminals to target consumers. Contact 2 monitors reports of this activity around the world to help arm the public with tools to protect their personal information and hard- earned money. We share that information with consumers on-air and online.

Report scams and rip-offs


Have a question for the FOX 2 Contact 2 team? If you have an issue with scams, bad customer service or getting ripped off then our reporters will investigate.

 

Call the Contact 2 hotline Monday to Thursday from 11am-1pm at 1-800-782-2222

 

Fill out this form.

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