Contact 2: Clearing the COVID vaccine card confusion

Contact 2

ST. LOUIS, Mo. – If you hold a COVID-19 vaccination card, you are part of an exclusive, albeit growing, club. Nearly 30% of people living in the United States have received at least a dose of the COVID-19 vaccine. And these cards are the proof you’ve gotten the shot.

“That’s the official card that the CDC puts out, so it’s been validated by the federal government. You’ll notice a small number and lettering system on it. That’s the official markings of the federal government,” said Dr. Alex Garza, head of the St. Louis Metropolitan Pandemic Task Force.

We asked Garza about companies selling COVID-19 vaccination ID cards. One of those companies is Castle Branch. It’s selling a “real vaccination ID card.”

For $19.95, you can order a card the company says will provide, “verified physical evidence of an individual’s vaccination status, complete with sophisticated anti-counterfeit technology, to ensure authenticity and peace of mind.”

On the Castle Branch website, it acknowledges the CDC offers vaccination cards, but claims they’re “highly susceptible to fraud, can be easily forged and are prone to damage or destruction.”

It also notes the company is not part of the “Vaccine Credential Initiative,” a group comprised of healthcare organizations tech firms, non-profits, and startups working to empower consumers to conveniently access, store, and share digital COVID-19 vaccination records.

“There could be products out there that could be more durable than a paper card. I get it,” Garza said. “I’m sure there are people out there making false cards and yes, this card could be manipulated. But as of right now, that is the only valid card that demonstrates that you’ve been vaccinated against COVID-19.”

When it comes to protecting the card you receive from the CDC, Garza said, “I don’t see anything wrong if you feel you want to protect your card by laminating it. I don’t think there’s any issues with that.”

For now, Garza says he doesn’t think vaccine documentation beyond what the CDC provides is necessary.

“That should really be the only documentation you need at this time,” Garza said.

The CDC recommends taking a photo of your vaccine card as a backup. It also urges you to avoid posting pictures of those cards online. If you misplace your card, it says to go back to where you got the shot and try to get another card. FOX 2 reached out to the CDC and Castle Branch for this story but have yet to hear back.

Contact 2 has resolved consumer complaints totaling millions of dollars over the years. Those cases have not only brought peace of mind to the consumers who asked Contact 2 for help, but also shed light on allegations of deception and wrongdoing levied against businesses, contractors and government agencies.

Our team focuses on gathering the facts about what happened. The process involves seeking out both sides of the story. It’s not always what consumers want to hear, but we have an obligation to be fair to the entity accused of causing the problem. Working to clearly understand the details is an important part of the job. Sometimes these cases can be resolved quickly. Other times, Contact 2 will spend weeks or months getting to the bottom of the problem. We appreciate the patience of those who’ve asked us to help them.

While dealing with the complaints of individual consumers is a big part of the job for Contact 2, we’re also dedicated to informing consumers of the latest scams, rip-offs and fraud schemes. Technology has made it easier than ever for criminals to target consumers. Contact 2 monitors reports of this activity around the world to help arm the public with tools to protect their personal information and hard- earned money. We share that information with consumers on-air and online.

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