ST. LOUIS, MO. (KTVI) - Some women say they can`t live without it. The Better Business Bureau warns consumers about buying hair extensions over the internet. The company is called Doll Hair Galore. The website touts the beauty of the hair. But some women are saying their extensions were short on quality. Complaints have come to the St. Louis BBB from women in Kentucky, Minnesota, Alabama, New Jersey and Illinois. They're under the impression the company was based in St. Louis County. But the BBB`s Chris Thetford says their investigators could not confirm that.
'It could be a situation where a scammer has just picked an address here in St. Louis and put it on their website as their physical location when there never was a business there. '
Contact 2 got no response after requesting a comment from Doll Hair Galore. The BBB reports skin rashes and shedding are just a few of the problems associated with the hair. Stylist Kita Shahid owner of Lovely Hair LLC says you may not be getting a complete track of hair. 'They`re putting a lot of synthetic fibers in the hair to stretch out the hair.
Stylist Pam Moore of Pam`s Hair Design says the look is very popular and can be fun when you work with the right product.
'Always make sure the package says 100% human hair. Not 100% tangle free. It must say 100% human hair must say first on the package. '
Kita calls it virgin hair. 'If you want a good quality hair you got to order virgin. It`s handled a certain way, it's a virgin. They haven`t been colored, they haven`t been touched. They`ve been handled with care all the follicles should be going in the same direction. '
Extensions are attached to a person`s own hair. The client's hair is braided first. Then the extensions are sewn onto the braid. Kita says she has to prep even 100% human hair before attaching it.
'A lot of times when they send it over to us it’s wet. I`m thinking they`re spraying some type of spray on it to keep the bugs off because it has a smell to it.'
The hair comes from around the globe according to Kita. 'It`s Russian hair, could be Cambodian, Brazilian, Malaysian, they`re coming from those countries.'
Before buying extensions, talk to professional stylists and friends. Pay with a credit card when possible. That allows you to challenge the transaction if necessary. And check with the Better Business Bureau.
Call us if you have a consumer issue. Volunteers take calls Monday through Thursday between 11am and 1pm. The number is 800 782-2222. Or contact me on Facebook.