Contact 2: Looking for a used car? Be wary of odometer rollback

Contact 2

ST. LOUIS – A warning tonight if you are in the market for a used car. New data from Carfax shows a 13 percent increase in the number of vehicles on the road with an odometer rollback.

A vehicle’s mileage is one of the key factors in its value. CarFax’s Emilie Voss is warning about odometer fraud. The company uses a vehicle’s VIN number to track mileage discrepancies. She says this odometer fraud is up 113-percent in St.Louis from 2019.

“When we look specifically at the St.Louis area, CarFax data shows 11,400 on the road in the area with a rolled back odometer.” Added Voss.

Josh Ingle owns Atlanta Speedometer. He demonstrated how quickly that technology can shave miles off a vehicle’s odometer.

“This particular truck is an ’07 model. We’ve got 265-hundred miles showing on the odometer. After I enter in and choose year, make and model on the device, all we do is set it and you’ll see the odometer change to 85,000. It’s that simple. It’s going to hold that mileage until we decide to go change it or drive it.” Said Ingle.

Ingle says the lower mileage would add 85-hundred dollars in value to that truck.

“If the instrument cluster was disassembled and somebody removed a part off the board, we’d be able to tell that, but if somebody is simply plugging this into the odb2 port like on this vehicle, and altered it in this manner, there’s no real way that you can do it, other than having it inspected by a mechanic or doing your due diligence to see if the vehicle wear matches what the odometer shows.” Added Ingle.

CarFax offers this advice to used-car buyers.

“In addition to getting a CarFax report, we recommend everyone take a vehicle for an independent inspection. That trained mechanic is going to see things maybe you or I aren’t going to see.” Said Voss.

Contact 2 has resolved consumer complaints totaling millions of dollars over the years. Those cases have not only brought peace of mind to the consumers who asked Contact 2 for help, but also shed light on allegations of deception and wrongdoing levied against businesses, contractors and government agencies.

Our team focuses on gathering the facts about what happened. The process involves seeking out both sides of the story. It’s not always what consumers want to hear, but we have an obligation to be fair to the entity accused of causing the problem. Working to clearly understand the details is an important part of the job. Sometimes these cases can be resolved quickly. Other times, Contact 2 will spend weeks or months getting to the bottom of the problem. We appreciate the patience of those who’ve asked us to help them.

While dealing with the complaints of individual consumers is a big part of the job for Contact 2, we’re also dedicated to informing consumers of the latest scams, rip-offs and fraud schemes. Technology has made it easier than ever for criminals to target consumers. Contact 2 monitors reports of this activity around the world to help arm the public with tools to protect their personal information and hard- earned money. We share that information with consumers on-air and online.

About FOX 2 News

FOX 2 and KPLR 11 in St. Louis cover the news in Missouri and Illinois. There are over 68 hours of live news and local programming on-air each week. Our website and live video streams operate 24/7. Download our apps for alerts and follow us on social media for updates in your feed.

President Harry Truman said: “It is amazing what you can accomplish if you do not care who gets the credit.” That spirit is alive and well at Fox 2. Our teamwork is on display each and every day.

Our news slogan is: “Coverage You Can Count On.” We quite frankly are too busy to worry about who gets the credit. Our main concern is serving the viewer.

We go where the stories take us. Whether it be Washington, D.C when a Belleville man opened fire during a congressional baseball game practice or to Puerto Rico where local Ameren crews restored power after more than 5 months in the dark.

Coverage You Can Count On means “Waking up your Day” with our top-rated morning show. From 4:00 am-10:00 am we are leading the way with breaking news. But our early morning crew also knows how to have some fun! Our strong commitment to the communities we serve is highlighted with our Friday neighborhood shows.

Our investigative unit consists of three reporters. Elliott Davis focuses on government waste, Chris Hayes is our investigative reporter, and Mike Colombo is our consumer reporter. They work in unison with the news department by sharing resources and ideas.

We continue to cover breaking news aggressively and relied on our seasoned journalists to make a difference with the stories we covered. The shooting of Arnold Police Officer Ryan O’Connor is just one example of that. Jasmine Huda was the only reporter who had exclusive access to the O’Connor family during his amazing rehabilitation in Colorado.

Last, but certainly not least, FOX 2 and KPLR 11 are committed to covering local politics. We host debates among candidates and have the most extensive presidential election coverage. Our commitment to politics isn’t just during an election year. We produce two political shows that air every weekend.

Report scams and rip-offs

Have a question for the FOX 2 Contact 2 team? If you have an issue with scams, bad customer service or getting ripped off then our reporters will investigate.


Call the Contact 2 hotline Monday to Thursday from 11am-1pm at 1-800-782-2222


Fill out this form.


Latest News

More News