Contact 2: Pandemic causing home improvement boom, slower project completions

Contact 2

ST. CHARLES, Mo. – Whether you’re looking to better your current home or build a new one, you’ll find plenty of options and ideas this weekend at the Builders Home & Remodeling Show at the St.Charles Convention Center. The COVID pandemic has crushed many industries, but the home improvement business is surging.

“What we really saw take off during the COVID crisis was interior kitchen remodeling and, on the outside, we saw a lot of people putting decks on their home, increasing their outdoor living,” said Sean Melson, Midtown Home Improvements.

The building boom has driven an increase in lumber prices and put a premium on patience.

“I would say if somebody can get to the project tomorrow, they’re probably not who you want to go with,” Melson said. “Anybody that’s doing a good job of marketing and selling their products are going to be a little further out. It’s going to be more days outstanding than usual. Simply because there is a lot more demand.”

Mike Lahay, who owns Spas and More!, says his business is bubbling.

“Supply and demand has really become a challenge,” he saide. “At first it was great, then the manufacturers found out real quick that the demand was something they’d never seen before.”

Plant closures and parts shortages created a backlog. Lahay says he brought 32 new spas to the show this weekend and anticipates he’ll only have one or two left by Saturday afternoon.

“I would say come down and take a look. See what we’ve got. If we don’t have it on the floor, we do have a backlog stock list of tubs that we will be getting in the next 30, 60, 90, 120 days that we know of. If that doesn’t fit your bill, we can always get something ordered for you,” Lahay said.

Show hours are 10 a.m. to 7 p.m. on Saturday and 10 a.m. to 5 p.m. on Sunday. Admission and parking are free.

FOX 2 Newsletters

Sign up for a newsletter from FOX 2 to get updates about news and weather. We offer daily headlines, breaking news, severe weather, and forecast emails.

Contact 2 has resolved consumer complaints totaling millions of dollars over the years. Those cases have not only brought peace of mind to the consumers who asked Contact 2 for help, but also shed light on allegations of deception and wrongdoing levied against businesses, contractors and government agencies.

Our team focuses on gathering the facts about what happened. The process involves seeking out both sides of the story. It’s not always what consumers want to hear, but we have an obligation to be fair to the entity accused of causing the problem. Working to clearly understand the details is an important part of the job. Sometimes these cases can be resolved quickly. Other times, Contact 2 will spend weeks or months getting to the bottom of the problem. We appreciate the patience of those who’ve asked us to help them.

While dealing with the complaints of individual consumers is a big part of the job for Contact 2, we’re also dedicated to informing consumers of the latest scams, rip-offs and fraud schemes. Technology has made it easier than ever for criminals to target consumers. Contact 2 monitors reports of this activity around the world to help arm the public with tools to protect their personal information and hard- earned money. We share that information with consumers on-air and online.

Report scams and rip-offs

Have a question for the FOX 2 Contact 2 team? If you have an issue with scams, bad customer service or getting ripped off then our reporters will investigate.


Call the Contact 2 hotline Monday to Thursday from 11am-1pm at 1-800-782-2222


Fill out this form.


Latest News

More News