Contact 2: St. Louis Airport adjusting to new normal of traveling during a pandemic

Contact 2

ST. LOUIS – Life inside St. Louis-Lambert International Airport almost seemed normal on Thursday. But like the turning trees reminding us it’s autumn, masked travelers, sanitizer stations, and vending machines full of PPE are a stark signal of the new and not yet normal realities of pandemic travel.

“I feel like it’s really clean here. I feel pretty safe and comfortable,” said one traveler. “Even on the shuttle; they asked us to separate, which felt good.”

With the start of the holiday travel season weeks away, Airport Director Rhonda Hamm-Niebruegge says the airport is ready to handle more travelers and more safety protocols.

“We’re cleaning the areas probably twice more a day than we were cleaning before,” she said. “And any area that gets high traffic or any area that has a large grouping at a single time, we go in afterwards and clean.”

On top of that, she said various sections of the airport get sprayed with a deep cleaning solution every couple of weeks.

“We’ve worked very hard in conjunction with the airlines to make sure the customers understand from the time you arrive at the airport to the time you get through security, to your gate, on the airplane, and your destination, all the measures taken to ensure that safety,” she said.

Hamm-Niebruegge said the last two weeks at Lambert have been its busiest since March. November and December travel should bring more travelers, as well as the threat of winter weather. Should passengers get stranded at the airport, there’s a plan.

“In really severe cases, we would be handing out pillows and blankets. We won’t be doing that this year. The concern with people handling and touching, so we won’t be doing that,” she said. “If people do choose to stay in the airport overnight and stay on one of the couches or in a corner, they will have to keep their mask on. We do staff the airport 24/7, so there will be patrols out to make sure people understand the mask requirements in place and they have to do that.”

If your holiday traditions involve air travel, know that if you’re leaving through Lambert, there’s a plan to keep you safe.

FOX 2 Newsletters

Sign up for a newsletter from FOX 2 to get updates about news and weather. We offer daily headlines, breaking news, severe weather, and forecast emails.

Contact 2 has resolved consumer complaints totaling millions of dollars over the years. Those cases have not only brought peace of mind to the consumers who asked Contact 2 for help, but also shed light on allegations of deception and wrongdoing levied against businesses, contractors and government agencies.

Our team focuses on gathering the facts about what happened. The process involves seeking out both sides of the story. It’s not always what consumers want to hear, but we have an obligation to be fair to the entity accused of causing the problem. Working to clearly understand the details is an important part of the job. Sometimes these cases can be resolved quickly. Other times, Contact 2 will spend weeks or months getting to the bottom of the problem. We appreciate the patience of those who’ve asked us to help them.

While dealing with the complaints of individual consumers is a big part of the job for Contact 2, we’re also dedicated to informing consumers of the latest scams, rip-offs and fraud schemes. Technology has made it easier than ever for criminals to target consumers. Contact 2 monitors reports of this activity around the world to help arm the public with tools to protect their personal information and hard- earned money. We share that information with consumers on-air and online.

Report scams and rip-offs

Have a question for the FOX 2 Contact 2 team? If you have an issue with scams, bad customer service or getting ripped off then our reporters will investigate.


Call the Contact 2 hotline Monday to Thursday from 11am-1pm at 1-800-782-2222


Fill out this form.


Latest News

More News