Photo booth operator hired for several weddings never showed up

Contact 2
This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

CHESTERFIELD, MO (KTVI)– It adds a special touch to any event. But the photo booth operator hired for several weddings around town, never showed up.   The newlyweds are “focused” on warning others.  They’re upset because a  lot of planning and money was devoted to this once in a lifetime event.  And the missing photo booths were intended to make people smile.

Matt and Laura Miller were married October 11, 2013.   They have great memories of their wedding day.  After months of planning, only one glitch, something Laura says she discovered when they arrived at the reception.  “I was like where`s the photo booth? And she said they never came,” she stated.

The same thing happened to another bride. Her name is Laura Grace.  “We walked in. We were really excited. We started to tell our guests hi and we slowly started to look and realized he was nowhere to be found,” she said.

Both women saw a Groupon ad for ‘Foto Sailor.’ But they didn`t pay through the website.  They contacted the owner directly and made their payment. They each have copies of a ‘blank’ contract.  Something that offers no place for the vendor to sign, committing to the service according to Laura Miller.  “It`s not something we sat down and signed together. He had just emailed it to me.”

That could be a red flag.  Owner Jamie Forsyth hasn`t responded to our request for comment.  We went to an address in Arnold listed with the Better Business Bureau.   No one answered the door.  The phone number on the ad is disconnected.  That saddens Laura Grace.

“It`s supposed to be the most important day of your life. It was very disappointing.  A lot of our guests were disappointed,” she said.

Photo booths are popular according to the owners of this reputable Chesterfield photo booth business.   Maggie Hase and Courtney Biggs own “2 Chics & a Photobooth”.  They actually helped a bride who paid Foto Sailor according to Hase.  “A day before, their bridal planner called from Excellence Events and said the company had not shown, returned any phone calls.  That they were basically out of a photo booth the day before their wedding. Luckily we were available.”

Courtney Biggs says memories are lost when people do business like Foto Sailor.  “We`re taking the pictures that are more of a fun picture. They`re just adding to those brides` day.  It`s adding the extra little pop of flavor but giving them a memory that they`re going to keep forever.”

Be sure you check with the Better Business Bureau before you hire vendors for your wedding.  Make sure you get a signed contract and if at all possible pay for you services with a credit card.  Call us with your consumer concerns.  The toll free number is 800 782-2222 and the line is open Mon. through Thursday between 11am and 1pm.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Contact 2 has resolved consumer complaints totaling millions of dollars over the years. Those cases have not only brought peace of mind to the consumers who asked Contact 2 for help, but also shed light on allegations of deception and wrongdoing levied against businesses, contractors and government agencies.

Our team focuses on gathering the facts about what happened. The process involves seeking out both sides of the story. It’s not always what consumers want to hear, but we have an obligation to be fair to the entity accused of causing the problem. Working to clearly understand the details is an important part of the job. Sometimes these cases can be resolved quickly. Other times, Contact 2 will spend weeks or months getting to the bottom of the problem. We appreciate the patience of those who’ve asked us to help them.

While dealing with the complaints of individual consumers is a big part of the job for Contact 2, we’re also dedicated to informing consumers of the latest scams, rip-offs and fraud schemes. Technology has made it easier than ever for criminals to target consumers. Contact 2 monitors reports of this activity around the world to help arm the public with tools to protect their personal information and hard- earned money. We share that information with consumers on-air and online.

Report scams and rip-offs

Have a question for the FOX 2 Contact 2 team? If you have an issue with scams, bad customer service or getting ripped off then our reporters will investigate.


Call the Contact 2 hotline Monday to Thursday from 11am-1pm at 1-800-782-2222


Fill out this form.


Latest News

More News