Home Depot workers go above and beyond to help customer

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ARNOLD, MO (KTVI) – A Home Depot customer was in tears after a couple of big surprises from store workers.

Jim Sansone, of Arnold, is used to fixing things himself.

He’s a long-time Teamster, diagnosed with cancer just before retirement.

His house suffered wind damage this week.  He was so worried about whether he could make the repair.

Then, his girlfriend reminded him, “the Lord works in mysterious ways.”

It’s never seemed more true.

Sansone needed to replace a fascia that had blown off his roof line.

It needed to be done before the rain came Wednesday to prevent further damage to his roof.

When Sansone to the Arnold Home Depot, store manager, Jim Conley, sent two store workers to do the job, sensing this was one project he didn’t want the customer doing himself.

Sansone has pancreatic cancer.

“He was on chemo.  He had the shakes, he would fall down periodically,” Conley.  “Right then, we knew we had to get somebody out there for him.”

Andy Gerringer/Worker:  “Sometimes little fixes … are all it takes sometimes to make people really happy,” said Home Depot worker, Andy Gerringer.

He and worker Davilla Peifer put the fascia that had blown off back into place to at least hold Sansone through the next few rounds of storms.

A new piece had to be custom ordered.

“No big deal … 20 minutes (was all it took),” Peifer said.

20 minutes can be a big, big deal.

“I feel it in my heart.  I know that in my heart and in my head … there are good people in this world,” Sansone said.

He offered to pay and even feed the workers fresh trout he’d caught recently.

“They shook my hand… and  said ‘have a nice day, Jim’…and went back to work.   I just couldn’t believe it,” he said.

A day later came bigger news.  There was a surprise visit from another member of the Home Depot team who told Sansone Home Depot would replace all his fascia and inspect his home for any other damage.

“I don’t know what to say,” Sansone said, wiping tears.  “I appreciate it.  Thank you so very much.”

Sansone’s nephew posted a “thank you” on Facebook saying, “This little gesture by Home Depot might not have cost them a drop in a bucket, but it meant a lot to my family.”

That’s how the word got out.

Conley said he was now getting messages from stores across the U.S. saying, “way to go.”

And while the workers will not accept any money, Sansone is planning a fish fry for them.

The trout are on him.

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