JEFFERSON COUNTY, Mo. – Vandalism is being blamed for a temporary loss of service for Charter Spectrum customers in southern Jefferson County.
According to Kim Haas, senior direction of regional communications at Charter, the incident happened around 9 p.m. on Tuesday. Charter filed a police report with the Jefferson County Sheriff’s Department just before 1 a.m. Wednesday.
Internet, television, and phone service was out for customers as technical crews worked throughout the night to repair the damaged fiber optic cables.
A spokesman for the sheriff’s department said the lines had been cut.
A fiber optic cable may contain hundreds of strands. When a cable is cut, each strand must be spliced back together before services can be restored. If a line is cut in several spots, that requires additional splicing and is even more time-consuming.
The cables were repair and service restored by late Wednesday morning.