(KTVI) – Sprint customers are reporting a service outage in the St. Louis area. Customers are taking to Facebook and Twitter to report they cannot make or receive calls. Some report they can use text messaging or data.
A representative from Sprint first told FOX 2 the voice outage was “caused due to a minor maintenance issue. It started around 5:50 am CT and was resolved at 7:20am CT.” But at 8:45am, another spokeswoman said the company has identified the problemand they are working on it, but there is no estimated time of complete repair.
Sprint says customers in Kansas City, KS & Mo, Oklahoma City and St. Louis were affected, but Sprint says full service should be active at this time.
However, reports continue to come in from viewers that their phones are still not working, and employees in the building who have Sprint phones also do not have service. Twitter continues to be full of people complaining about the lack of service in the St. Louis area.
Some customers have regained service by powering their phones down, then turning them back on.
Is anyone else with sprint messages and calls not going through?
— morgan raney🌹 (@m_santiiago) November 14, 2013
😑Really @sprint now I can't accept calls because I'm out of the country!? I'm still right here in kansas.
— On Your Left! (@cbradleyjr21) November 14, 2013
— Andy Hanselman (@imo6) November 14, 2013